Lobby Services Manager
JOB TITLE: Lobby Services Manager - Arlington
REPORTS TO: Lobby Services Supervisor
DEPARTMENT: Lobby Services
JOB OVERVIEW: Responsible for the delivery of lobby services at the locations including paying and receiving tellers and personal bankers. Will provide leadership to employees and manage day-to-day activities to ensure goals are met. Ensure quality service is provided to customers. Retains customers and increases the level of financial products and services used by customers. Ensures compliance with regulations, bank policies, and safety and security procedures; assumes responsibility for integrity of lobby services at their location. Provides leadership by example and through coaching, paying particular attention to performance, and providing positive reinforcement, training and support necessary for employees’ success. Supervises personnel; ensures proper training; provides guidance and leadership; conducts performance evaluations; Understands bank mission, organizational structure, employee handbook, bank security, policies and procedures, standards of conduct and incentive program. Maintains a working understanding of all financial products and services sold by the Bank.
JOB SPECIFICATIONS: High school education or equivalent is required. Must have a minimum of three years banking experience, including teller and new accounts. Supervisory experience is preferable. Expertise should include computer skills including a thorough understanding of bank technology systems. Working knowledge of Microsoft software products is necessary. Good leadership, organizational, and interpersonal skills are all needed. The ability to balance several ongoing projects simultaneously and customer relationships is required. Strong oral and written communications skills for communicating and building relationships with internal and external customers is important. Frequently requires problem solving.
SUPERVISORY DIMENSIONS: Supervises Teller and New Account staff at their office.
EXTERNAL CONTACTS: Frequent contact with customers.
INTERNAL CONTACTS: Frequent contact with all Bank personnel, especially direct reports.
DECISION MAKING RESPONSIBILITIES: Day to day customer services issues.
The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.